COVID-19 Updated Policy

Given the current concerns related to the COVID-19 effects, Rodos Palace Hotel has taken a series of responsible actions to increase its facilities' safety and health standards and to ensure the health and well-being of its guests, employees, and community.

As we welcome you back, based on the guidance received and the general state of readiness, we are committed to providing everyone with a safe environment that aligns with expert protocols for working to defeat COVID-19. We have established A policy that – along with high standard sanitation protocols, safety methods and operation procedures – ensures exceptional accommodation experiences and the well-being of our guests during their stay with us. 

Guidelines in our Anticovid-19 Policy

• Full operation under the rules and guidelines of the obtained “Health First” Certification.
• Training  for all our team members 
• Clearly established time-schedule for cleaning and disinfection in all areas. 
• Conspicuous placement of hand sanitizers.
• Temperature check upon entrance in the Hotel.
• Frequent cleaning and wash down of outdoor and high touch locations, including walkways, staircase, elevators, toilets, handrails, lobby furniture. 
• Immediate response to off-cycle cleaning issues.
• We apply the guideline of World Health Organization and the Greek Authorities, under a thorough manner to our services and operational procedures.
• Everyone is advised to keep two (2) meters distance from any other person next in line while approaching any indoors help-desk (reception, bar, buffet, other services).
• We encourage our visitors to get in touch with the Chief Health and Safety Officer of our team for further information and advises.
• We apply an all-around fully sanitation timetable and retain records for that.
• Development of “Private Check In”, under the essential safety guidelines.
• The maximum use of  elevators is adjusted to 3 adults, and of the use of a face mask. 

Our Team

Our aim is to provide high-quality personalized services. All our team members are enthusiastic professionals at our guests’ disposal, responding promptly and effectively to their requests. We are proud of our teams who under unprecedented circumstances show a very high level of self, social, as well as professional responsibility. In addition to their immediate compliance with strict hygiene, operational, communication, and coordination rules, they are exemplary hosts. For our team members who join the daily shifts we have taken the following actions:

• Restrictions for a limited number of people in the workplace are respected.
• We have provided everyone with all recommended protective equipment. (staff Training and daily  controls take place) 
• Everyone follows strictly the cleaning, sanitation and disinfection protocols
• We continue to regularly disinfect work surfaces, as well as public and back-office areas.
• Measures to limit social hubs and keep a safe distance between team members (at least 1,5 meters).

Cancellation Policy 

In response to the new travel norms and challenging times, we’re committed to ensuring flexibility. To this extent, guests who proceed to new reservations for any future arrival date, will be entitled to free cancellation up to 5 days prior to arrival. 

We value each guest that honors us with a visit to Rhodes island. A safe and peaceful “COVID-19 free” destination.